Well... a very helpful person at the Metro Area Communications Divison was able to contact the right person at Verizon... and we received a call shortly thereafter. They offered $200 credit plus the cost of the receiver that has sat unused. The TV was worth more than that... but at this point I am just happy for anything.
screw that..demand equal compensation. you were duped.
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A Buddhist walks up to a hot dog vendor and says "Make me one with everything".